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    1. 甲虎网退货换货政策

      发布日期: 2010-06-20 

      对于在甲虎网购买的任何商品,我们承诺保证所购商品质量,并且为客户提供必要的售后服务,包括商品的退货、换货、返修等。
      客户收货验收时若发现有质量问题(如图书破损或倒装缺页),请当即与我公司联系。我公司承诺可退、可换。去物流提货时应先验货后签字,如果包装破损请拒签,并及时与甲虎联系,由甲虎和物流协调后再提货。

      一、退货、换货政策
      1、退货品种:退货品种,须为本站的发货品种,以网站订单列表为准。
      2、退货时间:本站发货后20天内可以申请退换货、大额订单或特殊情况可以延长至30天。
      3、退货款:退货款不作退款处理,返回至本站客户的专用账户,您可以用作后续采购。数目较大的可以联系公司客服提取款项。
      4、退货运费费用:以谁发货谁付款的原则,客户将退货发至本公司时,需要承担单程运费。
      5、非退货品种:教材、考试用书和特价商品等品种不可退货。另外,食品、化妆品、虚拟产品、软件等商品拆开包装后不可退货。
      6、若非本公司产品质量问题或者因客户原因造成货物损坏的,原则上货物不予以退换;若此情况客户需要退换的,需要扣除15%的货物折损费。

      二、操作流程
      1、需要退、换货的客户请首先登录您的甲虎账户,在订购商品列表中找到您要退换货的商品,然后点击“退换货”链接,如下图:
      甲虎退换货流程
      2、按照网站界面提示,提交退换货申请,必要时请上传商品图片,如下图:
      甲虎退换货流程
      3、本站核实后通知客户将货物运送到公司指定地点。
      4、公司收到退货后将进行验收和清点,对符合退货政策的货物列出清单,并办理退货手续。
      5、本站将退货清单通知客户核对,并办理相应财务手续,将货款退完给客户。

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